Cancellation Policy

For your convenience, we have translated the Cancellation Policy in English. This translation is for information purposes only. The definite version of this page is the German version that you find here.

Right of cancellation

You have the right to cancel this contract without reason within fourteen days. The cancellation period lasts fourteen days from the date on which you or a third party named by you, who is not the carrier, took possession of the goods.

 

To exercise your right of cancellation, you must inform us (MODERN ART BY AMBER, Amber Rose Olivier Pelz, Körnerstr. 58, 76135 Karlsruhe, Germany, contact(at)modernartbyamber.com, +49 (0) 174 733 51 49) of your decision to cancel in a clear, written statement (by email or a letter sent by post). You may use the cancellation form provided below, but you are not required to do so.

To meet the deadline for the right of cancellation, it is sufficient to send the notification of exercising the right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation

Should you cancel the contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly and at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon in writing. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first.

 

You must return the goods to us immediately, at the very latest within fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days expires. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value due to an insufficient handling or use of the goods is caused by you.

The right of cancellation does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

Example of cancellation form

 

(If you want to cancel the contract, please fill in this form and send it back.)

  • To: MODERN ART BY AMBER, Amber Rose Olivier Pelz, Körnerstr. 58, 76135 Karlsruhe, Germany, contact(at)modernartbyamber.com

  • I / we (*) hereby withdraw the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

  • Ordered on (*) / received on (*)

  • Name of the customer(s)

  • Address of the customer(s)

  • Signature of the customer(s) (only when notified on paper)

  • Date

 

(*) Delete what does not apply.

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